Statistics released by the TDS showed last year tenant deposit disputes dropped just over 13% compared to the prior year, despite this tenants continued to receive the vast majority of awards.
Landlords continue to have a poor record of providing the appropriate evidence to show the deposit should not be awarded to the tenant. Areas of negligence include insufficient detail of damage, incomplete records, unreasonable claims and missing or lack of complete inventories.
• Cleaning has consistently been the commonest dispute in cases brought to TDS and arises in around half of the cases and is now at its highest level since the start of the scheme.
• Disputes have become more complex, involving multiple issues. This may reflect an increased willingness among the parties to resolve ‘single issue’ cases or those involving relatively small amounts.
The importance of getting an independent inventory completed by professionals has never been greater.